Frequently Asked Questions

In order to use Doct, you need a smartphone on iOS or Android platform, and a Doct app with an active membership or activation code.

The activation code is the number you received from your employer or company. With this code you can activate the app and start using it.

With the purchase of the family plan, another activation code will be sent to the email address within 24 hours.

Contact your employer or the company whom you received the code, or contact us by email at info@doctonline.nl.

In case of technical problems, you can always contact the customer support within the application.

In order to gain access to specialists, you need a subscription to one of the Doct packages. To talk to specialists, you need to book an available appointment. The conversation is paid for at the specified specialist price (the subscription does not cover consultations with specialists. The subscription covers 24/7 general practice doctors).

Doct doctors cannot prescribe you a prescription at this moment.

Your family medicine doctor issues a referral for individual examinations.

Yes, that is the only way to register.